NHH Hyaluronic Acid Treatment Lotion
50ml

INGREDIENTS
Purified Water、Sodium Hyaluronate、Cetearyl Glucoside (and) Cetearyl Alcohol、Sclerotium Gum、Glycosyl Trehalose/Hydrogenated Starch Hydrolysate、Olea Europaea Fruit Oil、Squalane、Aloe Barbadensis Leaf Juice、Sodium Carboxymethyl Beta-Glucan Beta、Lonica、Butylene Glycol (and) Excoecaria Formosana Leaf Extract 、Propylene Glycol, Water, Chamomilla Recutita (Matricaria) Flower Extract、Hydrolyzed Wheat Protein、Niacinamide、Glycerin ,Palmitoyl Hexapeptide-12、Mannitol , Sodium Citrate ,Acetyl Tetrapeptide-15、Glycerin, Palmitoyl Tripeptide-1、Creatine、Tocopheryl Acetate、1,2-Hexanediol、Allantoin、Dipotassium Glycyrrhizinate、Chlorphenesi、Fragrance

HOW TO USE
After cleansing the skin in the morning and evening, apply an appropriate amount to the skin of the face and neck. Gently massage with fingertips until absorbed.

WARNING
Please keep it in a cool and dry place and avoid direct sunlight.
If skin discomfort occurs during use, please stop using it immediately and seek medical assistance.
 

• EXPIRY DATE:３years (Printed on the box)
• COUNTRY OF ORIGIN: Taiwan

▌PAYMENT METHODS 

• Credit Cards

We use the ECPay online payment system (SSL Safety confirmed), you can use your credit card securely and safely.
【We accept VISA, MasterCard and JCB.】

• ATM Transfer

After the order is sent out, a virtual ATM account will be created, you can pay through ATM, internet banking, mobile banking app & teller. 
【If you do not complete the payment, the virtual ATM account will expire within 3 days. The system will automatically cancel the order.】

▌DELIVERY METHOD AND FEES
SHIPPING FEES

• Taiwan (Intracity or intracounty):  NT$120 【Free shipping on order over NT$3,000】
• Taiwan (outlying islands): NT$220 【Free shipping on order over NT$6,000】
• Currently no overseas delivery

After the online ordering order is established and the payment is completed, we will complete the shipment within 2-3 working days (excluding weekly and national holidays) after the payment is completed, and deliver it to your designated delivery address. Time is based on the delivery company.

▌RETURNS AND EXCHANGES
For all returns and exchanges, please send an email to our customer service (k2medicaltw@gmail.com) in advance with the following information.

• Order number
• Purchasing date
• Product name and qty which need to be refunded
• Photo of return product
• Reason for refund

CUSTOMER SERVICE TIME: Monday to Friday 09:00 - 17:00 (Except Public Holidays)
 

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If you receive products that have defects or damage or are not within specifications, we will help you replace them as long as you follow the return and exchange processes within seven days after receiving the products. Please note that we reserve the right to approve every return & exchange. If the products to be returned or exchanged do not comply with these provisions, we will mail them back to you. You will be responsible for the shipping costs.

According to the stipulations of the Consumer Protection Act in Taiwan, internet consumers have the right to return goods within seven days of receipt, including holidays. Please note that we cannot accept returns or exchanges in the following circumstances:

• Exceed 7 days return period
• Products that have been used and are not defective cannot be returned or exchanged. 
• We do not accept returns or exchanges of products with incomplete packaging (returns and exchanges must include products, included accessories, packaging, and gifts).

EXCHANGE PROCESS

• Send an exchange notification to k2medicaltw@gmail.com and include the order number.
• Customer service personnel will reply with the exchange arrangements and method within 48 hours. 

RETURN PROCESS

• Send a return notification to k2medicaltw@gmail.com and include the order number.
• Customer service personnel will reply with the return arrangements and method within 48 hours.
• After receiving the returned product and the invoice, we will confirm that it meets our return conditions and initiate the refund process.

▌REFUND SCHEDULE
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 14~21 working days. The actual credit card refund date will be slightly different due to the issuing bank.

• For credit card payment, the refund will be issue back to your original credit card used for the order.
• For other payment methods, the refund will be transferred to your assigned bank account. Therefore, please provide the banking information includes: name of the bank/post office/branch name/account number/name of the account holder.